STORE POLICY

DISCLAIMER

Not all dog equipment is suitable for all dogs. We do not recommend slip leads to be used with brachycephalic (flat faced) dogs who have obstructed breathing, or dogs with physical limitations including spinal issues.

Please use Fetch Gear products responsibly. Any training tool can cause harm and/or damage if not used correctly. Please seek professional dog training advice. Do not leave your dog tied up with Fetch Gear products or leave unsupervised.

When purchasing our products you agree that Fetch Gear Ltd will not be held liable for any injury or damage to your dog, other animals or property while using our products. Fetch Gear limited will not be liable for any veterinary bills for any damage sustained to your dog.

PRIVACY & SAFETY

Introduction

Fetch Gear Limited (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Who do we collect your personal information from

We collect personal information about you from:

You, when you provide that personal information to us, including via the website and any related service, through any contact with us (e.g. telephone call or email), or when you use our services and product.
Third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

How we use your personal information

We will use your personal information

To verify your identity
To provide services to you
To improve the services that we provide to you
To undertake credit checks of you (if necessary)
To bill you and to collect money that you owe us, including authorising and processing credit card transactions
To respond to communications from you, including a complaint
To protect and/or enforce our legal rights and interests, including defending any claim
For any other purpose authorised by you or the Act.

Disclosing your personal information

We may disclose your personal information to:

Another company within our group
Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
Other third parties
A person who can require us to supply your personal information (e.g. a regulatory authority)
Any other person authorised by the Act or another law (e.g. a law enforcement agency)
Any other person authorised by you.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at info@fetchgear.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Cookies may be used (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

RETURNS POLICY

PAYMENT METHODS

If you have received a faulty/defective product, please contact us at sales@fetchgear.co.nz within 14 days of delivery.

Fetch Gear products that have been damaged by chewing or scratching are not eligible for exchange or refund.

Return postage is the responsibility of the customer.

To return an item please email sales@fetchgear.co.nz and provide the following information:

Reason for return (e.g. change of mind, faulty, etc.)

If the item is faulty please attach a photo.
Whether you would like a refund or exchange it for the same item or an item of equal value.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments