If you have received a faulty/defective product, please contact us at sales@fetchgear.co.nz within 14 days of delivery.

Fetch Gear products that have been damaged by chewing or scratching are not eligible for exchange or refund.

 

Items returned will be inspected before a refund is issued.

Return postage is the responsibility of the customer.

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To return an item please email sales@fetchgear.co.nz and provide the following information:

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Reason for return (e.g. change of mind, faulty, etc.)

• If the item is faulty please attach a photo.

• Whether you would like a refund or exchange it for the same item or an item of equal value.