Returns Policy

If you have received a faulty/defective product, please contact us at sales@fetchgear.co.nz within 14 days of delivery.

Fetch Gear products that have been damaged by chewing or scratching are not eligible for exchange or refund.

Return postage is the responsibility of the customer.

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To return an item please email sales@fetchgear.co.nz and provide the following information:

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Reason for return (e.g. change of mind, faulty, etc.)

• If the item is faulty please attach a photo.

• Whether you would like a refund or exchange it for the same item or an item of equal value.